Award Success
HSJ Patient Safety Awards 2026
Finalist
Best use of integrated care and partnership working in patient safety
Shortlisted for two awards:
– Best Use of Integrated Care and Partnership Working in Patient Safety
GM Falls Response Service in partnership with North West Ambulance Service NHS Trust and NHS Greater Manchester
– Urgent and Emergency Care Safety Initiative of the Year
Managing Did Not Attends (DNAs) for booked arrivals to Emergency Departments across Greater Manchester
NHS Excellence Awards 2026
Regional Winner
Best use of integrated care and partnership working in patient safety
This accolade recognises GMUPCA’s work alongside NHS Trusts, the GM Integrated Care Board and North West Ambulance Service to design and deliver system-wide services that reduce pressure on urgent and emergency care and ensure patients receive the right care first time.
Award-winning programmes include the 24/7 GM Clinical Assessment Service, which manages over 200,000 cases per year and saves over 91,000 ambulance response hours annually, alongside the GM Emergency Dental Helpline and seasonal initiatives such as the GM Falls Response Service
HSJ Awards 2026
Finalist
Technological Innovation Award Improving Urgent and Emergency Care through Digital
This platform, developed in partnership with NHS Greater Manchester Integrated Care Board, provides a single 24/7 access point for ambulance crews and healthcare professionals across all ten Greater Manchester localities, connecting callers via an interactive voice response system to the most appropriate urgent care pathway.
The nomination celebrates our commitment to collaborative, patient-centred innovation — reducing avoidable hospital admissions, cutting referral times, and breaking down the traditional silos that fragment urgent care
HSJ Digital Awards 2025
Finalist
Utilising the Booking and referral standard (BaRs) for North West Ambulance Service (NWAS) and the Greater Manchester CAS for Interoperability
Recognising its adoption of the NHS Booking and Referral Standard (BaRS) to connect North West Ambulance Service (NWAS) with the Greater Manchester Clinical Assessment Service (CAS).
As national BETA testing sites for the standard, NWAS and GM CAS moved 999 validation requests from phone calls to a live digital referral process — cutting telephony, speeding up referrals, and automating breach-time monitoring to improve patient safety
UHUK Awards 2024
Winner
Technological Innovation Award
In recognition of GMUPCA’s utilisatioin of the Booking and Referral Standard (BaRs).
Since go live:
– 40,000 cases have been successfully transfet=rred via BaRs
– 51% of cases were validated with an ambulance response
– 21.8% received an ambulance upgrade following CAS clinician assessment
This has meant a faster response rate for the patient and better patient outcomes.
UHUK Awards 2023
Finalist
Best Partnership Award
For collaborative working that has had a profound impact on patient care to enhance the lives nof residents of GM. Highlights include:
– Releasing c63,875 ambulance response hours per year
– c40,000 virtual ward bed days delivered
– 0.5 million GMAS cases
– c200,000 cases per annum
– Hundreds of thousands of direct bookings across Greater Manchester and the merging of a single patient record system across GMUPCA partners
HSJ Awards 2021
Finalist
Provider Collaboration of the Year
Through collaboration delivered integrated Urgent and Emergency Care at scale for Greater Manchester including:
– GM 999 and 111 Clinical Assessment Services
– GM Dental Integrtaed Urgent Triage (dental call handling and dental nurses)
– Integrated 111 & CAS digital case transfer solution to GM Emergency Departnments with DNA safeguarding.
HSJ Awards 2020
Finalist
Integrated Care Partnership of the Year
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HSJ Value Awards 2020
Highly Commended
HSJ Value Award of the Year
Greater Manchester Urgent Primary Care Alliance (in collaboration with NWAS and the GMHSCP) for the Clinical Assessment Services Pilot
The judges saw this as a very good example of working in partnership to achieve good outcomes for the benefit of the patient.
They felt the financial savings alone justified the success of the project but the improvement in quality for patients, reductions in A&E attendance and release of ambulance time is even more impartant.
