The Alliance is recognised as a Strategic Asset to help unlock the development of the Integrated Health Care model across Greater Manchester. As a collective of Social Enterprises we ensure that the NHS pound is spent on delivering NHS services.

We exist to ensure that the Greater Manchester Integrated Care System can resolve macro GM healthcare issues with a single organisation which can afford appropriate economies of scale with specialist locality knowledge and experience. We retain our local sovereign entities- Bardoc, gtd healthcare, Mastercall Healthcare, and Salford Primary Care Together & Wigan GP Alliance – but combine for areas of macro economic benefit and quality. The focus of the partnership is and always has been to improve patient outcomes, enhancing the lives of residents of GM which it has done exponentially, year on year.

On the celebration of our 5th anniversary the Greater Manchester Urgent Primary Care Alliance is offering further macro integration to help:

– Improve patient experience
– Ensure Social Value Reform
– Reduce the GM deficit
– Establish best in class Urgent Primary Care principles of deliverys

Find out more about Mastercall Healthcare


Greater Manchester Clinical Assessment Service

The Clinical Assessment Service (CAS) involves patients receiving a clinical triage/telephone post non-clinical call handling/algorithmic outcome via NHS111/ 111 online or 999.

Dispositions include: Low acuity ambulance (cat 3 and 4) Advised to attend ED outcomes/ETC outcomes.

Greater Manchester Urgent Dental Helpline Service.

This dental helpline offers urgent dental care for patients across Greater Manchester.

It is accessed via the dental helpline from 8am to 10pm every day, including weekends and bank holidays and is availab le to anyone living in GM who does not have a dentist or whose dentist is closed.

Greater Manchester UEC Adastra Integration Service.

This service is the GMUPCA direct booking and single EPR platform.

This has been rolled out to every hospital emergency department in Manchester meaning cases can be sent from 999, 111 or 111 online into the Clinical Assessment Service (CAS) to be assessed.


Put simply, because of the impact it has on patient care and patient outcomes.

Here are some stats showing the impact collaborative working is having.

Combining over 100 years in clinical delivery experience with c2000 staff collectively

Millions of calls across the networked partners

Single patient data architecture

GM Urgent Dental Telephony Service icon

GM Dental receives c300,000 calls per year 

c91,250 ambulance response hrs saved per year via GM CAS

GM CAS cases handled with c0.01% complaint rate & 86.37% satisfaction rate


GMUPCA welcomes Wigan GP Alliance

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GMUPCA NOW COVERS 10/10 LOCALITIES IN GREATER MANCHESTER With the inclusion of Wigan GP Alliance as associate members, the GMUPCA now cover all localities across Greater Manchester for Urgent Primary Care Out of Hours services. Wigan a significant and much…

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UHUK awards finalist Oct 2023

UHUK Awards Finalist 2023

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The Greater Manchester Urgent Primary Care Alliance was delighted to be a finalist for ‘Best Partnership’ at the Urgent Health UK Awards 2023.This is great recognition of our collaborative work, recognising how we are pioneering change in Urgent Primary Care…

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5th Anniversary image

5th Year Anniversary

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In a milestone celebration, the Greater Manchester Urgent Primary Care Alliance (GMUPCA) marked its fifth anniversary in December 2023, reflecting on half a decade of significant contributions to the region’s healthcare landscape. Established with the mission to bring together all…

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We regularly ask for feedback from our Clinical Assessment and our Urgent Dental Helpline services from our patients. 

Nothing could have been done better, the nurse was amazing and I attended an emergency appt. a couple of hours later.
CAS Patient
Very knowledgeable & friendly dental nurse who made me feel at ease & gave good advice
Dental Patient
Nothing I can recommend to improve. The service we received of both 111 and local out of hours was amazing.
CAS Patient