About the service
Hours of operation: 24/7
GMUPCA’s Clinical Assessment Service involves patients
receiving a clinical triage/telephone post nonclinical call
handling/algorithmic outcome via NHS111/ 111 online or 999. The service takes
c83% of all 111 advised to attend ED outcome cases and closes 87% of these with
alternative outcomes. It has had a total of over a million cases since 2021/2022, serving approximately 3.3 million residents.
Dispositions include:
1. Low acuity ambulance (cat 3 and 4)
2. Advised to attend ED outcomes/ETC outcomes
3. Same day Urgent face to face outcomes
4. Some same day primary care dispositions.
These cases are digitally transferred to a clinical assessor in the alliance (Mastercall, Bardoc, gtd Healthcare and Salford Primary Care Together) for an enhanced clinical assessment.
Hospital Admission Avoidance
The majority of cases from 999, 111 & 111 online are closed without the need for Emergency Department attendance.
In addition to directly referred activity, the GM CAS, as part of the agreed GM Transfer of Care Principles, provides a safety net to patients who have failed to attend at ED after being referred there. This function is undertaken centrally on behalf of all GM EDs.
GM CAS Infographic
GM CAS Infographic
Direct booking
CAS Patient Feedback
